The importance of APS and Services Australia workers

Address to the Federation Chamber, Private Members' Business

Monday 18 November 2024

It beggars belief that the party of robodebt would trot out this nonsense. Customer experience indeed! This motion and the speeches in favour of it underscore the approach the Liberals have to the Australian Public Service and the people who work for critical organisations such as Services Australia.

The electorate of Bean, which includes Tuggeranong, the Molonglo Valley and parts of Woden in the ACT—which I have the honour to represent in this place—is home to thousands of the staff of Services Australia, the very people caught in the crosshairs of this motion. Services Australia employs over 4,300 people in the ACT, with several workplaces in the electorate of Bean, including the Reed Street offices, the Caroline Chisholm Centre and the Louisa Lawson Building. I know and talk to hundreds of Services Australia employees. I and all my Labor colleagues understand and value the contribution they are making to this nation every day.

This motion and the rhetoric surrounding it from the members opposite exhibits the negativity and contempt for the staff of this agency. In prosecuting this motion, the Liberals choose to cherry pick data and make out that Services Australia somehow collapsed after the Liberals left office. What nonsense! They choose to only cite data they believe makes the case that Services Australia and the people who work there are failing. The reason for this is that they want to take political points off this government and score cheap points at the expense of hard-working public servants. They ignore the reality of what is happening; they ignore the real figures that don't suit their political conspiracy, but thankfully my colleague the member for Canberra corrected the record.

All this beating up on the APS underscores one thing that we know to be true about Liberals. If the Liberals do ever get the chance to be in office again, they will rip into the APS and into Services Australia again, as they do every time they are in government. We know the consequences of that. This motion today is the entree. It sets the tone that would justify cuts and contracting out. If the Liberals get back into office, the nation would suffer again at the hands of a political party that, to its core, disrespects public servants and wants to talk them down at every turn. When they get into power, they always turn this attitude into cuts. I hope that as many residents as possible of Bean are listening to this debate. I'll certainly be bringing it to the attention of my community because it gives a real insight into what the Liberals think they will do if they get back into office. It will be bad news for Australia and bad news for the workers at Services Australia, many of whom live in my electorate of Bean.

In this debate, my colleagues have been addressing the many myths in this motion about service delivery at Services Australia, but, as the member for Bean, I'll focus on what the Liberals will do to jobs here in this nation's capital and right across the nation. The Liberals want to cut jobs and services in every state and territory while spending billions on more expensive consultants and contractors. We've seen this movie before. Under the Liberals' job cuts, Australians in need will be forced to wait longer for their pension, paid parental leave, childcare subsidies, Medicare and veterans claims to be processed, reversing the improvements Australians have seen as a result of Labor's investments.

The Liberals' use of consultants and contractors comes at a costly premium without offering the value for money that taxpayers expect. What does it lead to? It leads to robodebt and backlogs across Services Australia with veterans claims, visa processing and passport processing—all the issues that we have had to clean up in this term of government. In a nutshell, what does the Liberal Party want to do if it returns to government and what would it do to the actual job of government? They want to cut 36,000 jobs, which would work out to be around 20 per cent of the APS. What might that look like? It will probably look like 4,000 jobs in Services Australia, delaying payments with call wait times increasing. You'd be looking at a thousand jobs in DVA, leaving veterans without the support they deserve. You could be looking at 4,000 jobs across Defence, Home Affairs and the AFP, threatening Australia's national security, secure borders and the delivery of AUKUS.

What we're doing, instead, is working for Australians looking for employment, not against them as those opposite want to do with our Public Servants. If these plans are ever implemented, it would decimate both the services delivered and the employment opportunities in the electorate of Bean. I'll continue to work hard for those who turn up every day for the Public Service.